These are quality-of-life features designed for real workflows: less noise, clearer context, and fast access to what matters.
Keep the most important conversations at the top, even when your inbox gets busy. Pins make recurring workflows-approvals, legal threads, incident rooms-instantly reachable.
Label chats your way and add color accents for quick scanning. This helps differentiate similar threads (vendors, contracts, escalations) without changing who the participants are.
Custom chat names can be colored - red, orange, blue, or green. Original chat names (First name + Last name) are always shown in white.
Protect specific chats with a dedicated PIN. If a Panic PIN is entered, an empty decoy chat is opened.
Write personal notes about contacts-context, roles, preferences, or reminders. Notes are stored privately and are visible only to you; they are never shared with the other party.
Freeze a chat to reduce noise while keeping history intact. You can pause active updates for a while and return to the conversation when you’re ready.
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