Refund Policy

This policy describes how refunds are handled for paid Core51 plans (if and when paid plans are offered).

1. Beta note

During beta testing, pricing and billing may change. Where applicable, refunds will be handled fairly and in accordance with local law.

2. Subscription refunds

If you purchase a subscription, you may cancel at any time. Unless required by law, subscription fees are generally non‑refundable once the billing period has started. If a charge was made in error, contact us and we will investigate.

3. One‑time fees

If one‑time fees are offered (e.g., for a Core ID), such fees may be non‑refundable once the service is delivered. If the purchase cannot be completed due to a technical issue on our side, we will refund or credit the amount.

4. How to request a refund

Email info@core-51.com with your account email, payment reference, and a short description. We typically respond within a reasonable time.

5. Chargebacks

If you believe a charge is fraudulent, contact your payment provider. We may suspend accounts involved in chargeback abuse.